FAQs

NINE3 is currently only available online or at pop-up shops. Join our newsletter to keep up to date on our latest pop-up locations!

Once an order is placed, we are unable to make changes or cancel it. If you’ve made an error with your order, you can return it once it has been received.

It’s possible that your order may be canceled if inventory sells out. If this happens, all charges will be automatically refunded. We recommend joining our waitlist for any sold-out items.

VISA, AMEX, Mastercard, Discover, Shop Pay, Diners Club, Apple Pay, Google Pay.

You can track your order with the tracking link provided in your shipment notification email or by logging in to your account on wearnine3.com

We are unable to make any changes to your order once it has been placed. This includes modifications to items, cancellations, or address updates.

Please see full Shipping Policy for details.

If your order has been marked as delivered but cannot be located, please contact our Customer Service team at info@wearnine3.com for assistance.

Track your order through the tracking link in your shipment notification email or by logging into your account on wearnine3.com.

If your order contains multiple items, they may be shipped separately, each with a unique tracking number.

Please email us at info@wearnine3.com for further assistance.

Once an order is placed, the shipping address cannot be updated. We will only ship to the address provided at the time of the original order.

We do not currently ship to PO boxes. Please connect with our team for further shipping arrangements on products info@wearnine3.com.

Lifestyle Returns (not customized)

We have a 30-day return policy on all NINE3 lifestyle clothing (not customized). Customized orders are final and cannot be returned.

Sports Returns (custom jerseys and equipment)

All custom sports orders are final and cannot be returned. However, if there's an issue/ defect with your uniforms or you're not completely satisfied, please contact us at info@wearnine3.com

Glove Returns (not customized)

We have a 15-day return policy on our karting/ sim racing gloves. Customized orders are final and cannot be returned.

Please see Returns/ Refund Policy for more information

To start a return email us at info@wearnine3.com and include the following

• Contact information
• Order number
• Reason for return request

We currently do not offer exchanges. Instead, we recommend initiating a return for the item you wish to return and placing a new order for the replacement.

Refunds may take 3-5 business days to reflect in your bank account, depending on your financial institution's processing times.

Products marked as "final sale" are not eligible for return.

International customers can shop in their local currency by selecting their country from the dropdown menu at the top right corner of the website

To start a return email us at info@wearnine3.com and include the following

• Contact information
• Order number
• Reason for return request

Any additional taxes/duties required to clear the package through customs must be paid in full by the recipient. It is the sole responsibility of the receiver to cover any duties or taxes upon delivery. Duties and taxes may vary by country and are charged when the goods reach their destination. Please be aware that our warehouse is based in Canada.

• Tumble dry low, or dry in the shade.
• Do not machine wash, bleach, iron, dry clean, or use fabric softener.
• Periodically replenish with water-repellent finish spray.
• Remove gloves carefully after each use, pulling and stretching gloves excessively can cause damage.
• Hand washing is preferred to clean gloves
• Excessive stretching or pulling will damage the gloves and stitching.

• Machine wash cold
• Tumble dry low
• Do not bleach
• Do not dry clean
• Do not iron